Frequently asked questions

If you are unable to attend a booked session, you can cancel your booking online. The following fees will apply:

25% of the price if you cancel more than 24 hours before the session starts;

75% of the price if you cancel within 24 hours before the session starts and

100% of the price if you do not show up or are late.

Your credit will be automatically credited to your PrePaid account.

Dogs are prohibited on the entire premises all year round. In the Seehaus Restaurant, dogs may be kept on a leash.

You can take a walk with your dog around the outside of the railing. The distance is about 2,6 km and leads partly through the Kniprather forest.

If you are unable to attend a booked session, you can cancel your booking online. The following fees will apply:

• 25% of the price if you cancel more than 24 hours before the start of the session.
• 75% of the price if you cancel within 24 hours before the start of the session.
• 100% of the price if you don’t show up or if you are late.

The remaining amount will be automatically credited to your account as prepaid and can be used for the next booking.

Please respect the 3G rules in all areas.

Also, masks are mandatory in all indoor areas.

Updated: March 7th 2022

There is no minimum number of participants for the sessions. Theoretically, they also take place with only one registered person.

Can I use the wave with other sports equipment (e.g. canoe)?

No. The Surf Langenfeld wave can only be used with surfboards.

Own wetsuits can be used of course. Own surfboards are allowed at all sessions, except at the surf course.

The nature experience is part of Lakesurfing. Rain or bad weather have no influence on our wave. For this reason our offers take place in any weather.

When doing sports on our premises you have the possibility to camp for a few nights on our meadow parking lot. Please register in advance by mail.

The larger camping site on our area offers only permanent pitches.

We do not have a hotel or other accommodations.

Our Surf-Level-Finder will help you with this question.

To surf our wave you must be at least 12 years old and a safe swimmer.

Water skiing operation takes place in any weather – exceptions are thunderstorm breaks. A thunderstorm usually lasts 20 minutes, during this time the track operation is stopped. It is safe to stay in our launch houses even during thunderstorms. The time of the stop will be added to the back of tickets and cable car rentals (if operationally possible) or the time will be reimbursed proportionally.

A thunderstorm is always strictly local, many thunderstorms pass to the north or south. Therefore, an exact forecast is not possible.

Our vouchers are valid for 3 years from the date of purchase.

At Surf Langenfeld there is a pontoon where you can leave your private things.

Valuables can also be deposited free of charge at the registration desk.